Leda Compliance
You can contact us by email at info@leda.inc or in writing at:
Level 5, 14 McKillop Street
Melbourne, VIC 3000, Australia
Our Compliance Officer will assist you in handling any complaints and, if appropriate, determine a fair solution.
You will be informed of the decision and the reasons for that decision.
Unless there are exceptional circumstances, we’ll respond to your complaint within 10 days of receiving the initial complaint.
If we are unable to resolve your complaint within 30 days, we’ll inform you of the reasons for the delay, and specify a date when a decision can be reasonably expected.
Alternatively, if you’re not satisfied with the solution, we will notify you of your right to lodge a complaint with:
Australian Financial Complaints Authority (AFCA).
The complaint will be processed at no charge to you.
If you approach AFCA before communicating with Leda, they will refer you back our way. In fact, our intention is to resolve all issues, so that you’ll never need to contact AFCA.
Australian Financial Complaints Authority (AFCA)
AFCA provide fair, free and independent financial services complaint resolution.
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Website: www.afca.org.au
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, VIC, 3000